499et Privacy Policy

Welcome to 499et. This Privacy Policy ("Policy") explains how we manage your information when you use the 499et website or app. 499et believes that every member's privacy is a fundamental right.

By opening an account or using 499et, you are considered to have fully agreed to this Privacy Policy. Please read it carefully in its entirety.

This Policy applies to all 499et services — including the website, mobile app, live chat support, and any other digital channel through which services are provided.

499et only collects information that is genuinely necessary to provide its services. We never ask for data we do not need.

Information collected during registration:

• Full name (as per NID)
• Mobile Number
• Date of birth (for age verification)
• Mobile banking account number (for withdrawals)
• Password (stored in encrypted form)

Information collected during identity verification (KYC):

• Copy of National ID (NID) or passport
• Selfie or live photo (where applicable)
• Proof of address (where applicable)

Automatically collected information:

• Device type, operating system, and browser information
• IP address and approximate location
• Platform activity logs (login times, game sessions)
• Cookies and tracking pixel data

The table below summarizes the sources and purposes of data collection:

499et uses the information it collects solely for the purposes listed below. Your data is never used for anything beyond these purposes:

• Account management: Registration, login, password reset, and account verification
• Financial transactions: Processing deposits and withdrawals securely
• Customer Support: Resolving your complaints and inquiries
• Security: Detecting fraud, money laundering, and suspicious activity
• Legal compliance: Meeting regulatory requirements
• Service Improvement: Improving platform quality and user experience
• Personalized Offers: Showing you relevant promotions based on your preferences
• Responsible Gaming: Detecting unusual gaming behavior and providing appropriate support

499et does not share your personal information with third parties — except in the limited circumstances outlined below:

• Payment processor: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the minimum information necessary to process transactions
• Legal authorities: Information may be disclosed to government or regulatory authorities in response to lawful requests under Bangladesh law
• Fraud Prevention: Information may be verified with international anti-fraud organizations.
• Technology partners: Technology providers supporting platform operations may access limited data under strict confidentiality agreements

When sharing data with third parties, 499et ensures they uphold the same level of data protection standards. No third party may use your data for their own marketing purposes.

499et uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies used by 499et:

• Essential cookies: Used to maintain login sessions and support core platform functionality. Disabling these will prevent the platform from working.
• Performance cookies: Collects anonymous statistics to understand which sections of the site are most visited.
• Functionality cookies: Remembers your language preference, theme settings, and other personalized choices.
• Security cookies: Used to detect fraudulent login attempts and bot activity.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.

499et uses industry-leading technology to protect your data. Our security infrastructure is regularly updated and independently audited by third parties.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption
• Password hashing: Your password is hashed using the bcrypt algorithm — no one can view your raw password.
• Two-factor authentication (2FA): Using OTP as an additional layer of account security
• Firewall & DDoS protection: Advanced server-level cyber attack prevention systems
• Data Center Security: Data stored in certified data centers with physical security measures in place
• Regular security audits: Regular penetration testing conducted by external security specialists

Every 499et member has the following rights over their own data. To exercise these rights, please contact our support team:

To exercise these rights, please write to our support email. We typically respond within 30 business days. In some cases, full deletion may not be possible due to legal obligations — the reason will be clearly communicated.

499et strictly prohibits anyone under 18 from using the platform. Our privacy policy gives special attention to protecting the data of minors.

• Age is verified at the time of registration
• Additional age verification may be requested in suspicious cases
• If a minor's information is detected, the account is immediately closed and the data deleted.
• Parents or guardians with concerns are welcome to contact us.

499et uses certain third-party services on its platform, such as payment gateways and analytics tools. These services have their own privacy policies, and 499et is not responsible for them.

When selecting third-party services, 499et ensures:

• They comply with international data protection standards
• They are given only the minimum data required to process transactions
• They may not use the data they receive for their own purposes
• A formal data processing agreement is in place with them

499et may update this Privacy Policy from time to time. Members will be notified of any significant changes in advance via SMS or platform notification.

• The date of any changes will be clearly displayed at the top of the page
• At least 15 days' notice will be given before any major changes
• Continued use of the platform after any changes constitutes acceptance of the updated policy
• Previous versions are available upon request.

For any questions about this Privacy Policy, please contact us at our support email: [email protected]